Effective Date: October 2025
At Whiz Global Solutions, we value transparency and trust in every trade transaction. This Shipping & Refund Policy outlines our procedures for product delivery, logistics, and refund handling for our global clients.
1. Shipping Policy
a. Shipping Methods
We export and ship globally using trusted logistics and freight partners. Shipments are handled as per the agreed Incoterms — such as FOB (Free on Board), CIF (Cost, Insurance & Freight), or EXW (Ex Works) — specified in each order contract or invoice.
b. Processing Time
Orders are processed only after confirmation and receipt of advance payment or full payment (as per agreed terms).
Standard processing time: 7–15 business days from payment confirmation.
Custom, bulk, or special-grade orders may require additional time depending on product availability and port clearance.
c. Shipping Duration
Delivery timelines vary based on destination, shipping mode (air/sea), and customs procedures.
Estimated transit time: 15–45 days for international shipments.
Delays due to customs clearance, strikes, or natural events are beyond our control.
d. Tracking and Documentation
All shipments include standard export documentation such as:
Commercial Invoice
Packing List
Certificate of Origin (if required)
Bill of Lading / Airway Bill
Tracking details are shared with the buyer once the shipment is dispatched.
2. Customs, Duties & Taxes
Buyers are responsible for import duties, taxes, or customs clearance in their respective countries unless otherwise agreed in writing.
Whiz Global Solutions is not liable for any delay or cost arising from local regulations or customs policies.
3. Refund & Replacement Policy
a. Eligibility
Refunds or replacements are considered only in the following cases:
Damaged goods due to packaging or transit error.
Incorrect product dispatch (different from the confirmed order).
Quality issue verified and approved by our quality control team.
b. Non-Refundable Situations
Delay in customs clearance or import restrictions.
Slight variations in product color, texture, or aroma (natural agricultural variations).
Products damaged after receipt due to mishandling or improper storage.
c. Refund Procedure
Clients must notify us in writing within 7 business days of receiving the shipment.
Proof of damage (photos/videos and packing slip) must be submitted for verification.
Once approved, refunds will be processed within 10–15 business days via the same payment method or credit note against the next shipment.
4. Cancellation Policy
Order cancellations are accepted only before shipment dispatch.
Once goods are loaded or documentation is processed, cancellation is not possible.
Any cancellation after confirmation may attract a handling or restocking fee.
5. Product Inspection
We maintain high-quality standards for Tea, Rice, and Multani Mitti. All products undergo quality inspection before dispatch. Buyers are encouraged to inspect goods immediately upon receipt and report any concerns promptly.
6. Force Majeure
Whiz Global Solutions shall not be held responsible for delays or non-performance due to events beyond control such as natural disasters, port strikes, wars, or government restrictions.
7. Contact Information
For shipping, refund, or order-related queries, please contact:
Whiz Global Solutions
🌐 https://whizglobalsolutions.com
📧 info@whizglobalsolutions.com
📞 +91 8000128462