Effective Date: October 2025
At Whiz Global Solutions, we believe in building long-term relationships through transparency, quality, and fair trade. This Return & Cancellation Policy explains how we manage return requests and order cancellations for our global clients.
1. Return Policy
a. Eligibility for Returns
Returns are accepted only under the following conditions:
Product received is damaged, defective, or incorrect compared to the confirmed order.
Packaging was compromised during transit and the goods were affected.
Written notice of the issue is submitted within 7 business days of delivery.
Each claim is reviewed carefully by our quality control and logistics team before approval.
b. Non-Returnable Items
Due to the nature of our products (Tea, Rice, and Multani Mitti), returns are not accepted in the following cases:
Change of mind or buyer’s remorse.
Minor variations in color, grain, or fragrance (as these are natural products).
Goods damaged due to improper storage or handling after delivery.
2. Return Procedure
If your order qualifies for return:
Send an email to info@whizglobalsolutions.com with your order details, photos, and a brief description of the issue.
Our team will verify the claim within 5–7 working days.
If approved, we’ll coordinate with our logistics partner for product replacement or provide a partial/full refund, depending on the case.
Return shipping costs will be borne by the buyer unless the error is from our side.
3. Cancellation Policy
a. Before Shipment
Orders may be canceled within 48 hours of confirmation and before dispatch.
A written cancellation request must be sent to info@whizglobalsolutions.com.
If the goods are already under production or packaging, a handling fee may apply.
b. After Shipment
Once the goods are dispatched or export documentation is completed, cancellations are not permitted.
In case of unavoidable circumstances, Whiz Global Solutions may review the situation at its sole discretion.
4. Refunds
Approved refunds are processed within 10–15 business days after inspection and verification.
Refunds are made via the same mode of payment or adjusted against future orders.
Banking or international transfer charges (if applicable) are non-refundable.
5. Contact for Returns or Cancellations
For return or cancellation assistance, please contact:
Whiz Global Solutions
🌐 https://whizglobalsolutions.com
📧 info@whizglobalsolutions.com
📞 +91 8000128462
6. Final Note
Our goal is to maintain complete client satisfaction through quality assurance, timely communication, and professional export practices.
We encourage buyers to review all order details carefully before confirmation to ensure a smooth transaction experience.